Chrome Extensions for Healthcare Workflow Automation: Solving Medical Overload

Healthcare workflow automation is a boon to clinicians burdened by non-clinical tasks like record updates, scheduling appointments, and prescriber workflows. 

With AI automation solutions, these activities can be automated with ease, significantly lowering administrative pressures as well as increasing both clinician productivity and patient care.

Our team recently developed a bespoke Chrome extension for a leading telemedicine provider that optimized clinical processes and improved overall healthcare.

Learn how our AI-driven Chrome extension enhances clinical workflows. If you’re looking to enhance your platform with scalable, secure automation, reach out to our team of Chrome extension development experts who can revolutionize your workflow management and increase productivity.

What is Healthcare Workflow Automation?

Healthcare workflow automation addresses the growing problem of tedious, repetitive procedures in healthcare environments. From scheduling and patient intake to documentation, billing, and prescription handling—these manual processes drain valuable time and increase the risk of errors.

By automating these workflows, healthcare providers can significantly reduce administrative burdens, minimize mistakes, and boost overall efficiency—enabling clinicians to concentrate more on providing quality patient care.

Advantages of Automation in Healthcare Workflow

Healthcare workflow automation provides numerous benefits for both healthcare providers and patients.

Key advantages include:

• Reduced Administrative Load:  Automation minimizes the time clinicians spend on paperwork and reduces the risk of human error in tasks like medication administration and documentation.
• Faster Processes: Automation accelerates routine workflows from admissions to discharges, improves patient throughput, and shortens waiting times.
• Cost Savings: The U.S. healthcare industry has achieved over $122 billion in cost savings through automation.
• Enhanced Patient Experience: Automation improves communication, reduces delays, and increases transparency, leading to higher patient satisfaction.
• Better Staff Morale: By decreasing repetitive tasks, automation helps prevent burnout and enhances job satisfaction among healthcare workers.

Chrome Extension Development for Healthcare Workflow Automation: Our Case Study

We were approached by a telemedicine provider with a portal that allows multiple doctors to log in and manage patient cases. The provider was overwhelmed by repetitive tasks, such as reviewing patient records, navigating through forms, and managing prescriptions. These time-consuming activities were taking away valuable hours from patient care, especially in a collaborative environment where efficiency is crucial.

In response, our team at The Brihaspati Infotech developed a tailored Chrome extension to automate these daily routines. Consequently, the provider was able to expand its capacity, managing more than 100 cases daily, against only 10 before.

Below, we’ll walk through how we developed the custom Chrome extension and its features that addressed each challenge in the telemedicine workflow.

1. Automating Repetitive Manual Tasks

To streamline their workflows, we designed a keyboard-triggered automation system to reduce task fatigue. This automation activates only when triggered by the clinician, ensuring they maintain complete control over their workflow.

How We Implemented:

• Defined SHIFT + CLICK  as the universal trigger to launch background automation, allowing users to initiate tasks only when ready.
• Mapped automation logic to specific UI elements—such as the “Prescribe” and “Submit” buttons—without interfering with the platform’s native behavior.
• Used ESC key as a quick-stop for any active automation, giving clinicians full control.

Using keyboard shortcuts, we built a responsive clinical workflow automation tool that eliminates unnecessary clicks, reduces task fatigue, and allows clinicians to stay focused on patient care without distractions.

2. Automating Multi-Tab Workflows in the Background

Clinicians often work with 2–3 tabs open on their telemedicine platform. To match this workflow, we built background automation that runs seamlessly across tabs, enabling efficient, real-time workflow automation.

How We Implemented:

• Automatically detected all open tabs associated with the healthcare platform.
• Upon a keyboard trigger, the extension switched to the next tab, executed pre-defined tasks (e.g., submitting forms, updating notes), and returned control to the user.
• Leveraged Chrome’s Tabs and Runtime Messaging APIs to coordinate actions across Windows while preserving workflow state and ensuring consistency.

This multi-tab logic streamlines multitasking and allows clinicians to remain focused on the active task, thus improving speed and reducing task-switching errors.

3. Context-Aware Alerts with AI-Powered Logic

Multiple doctors working on the same portal risked duplicate work, which could lead to errors or wasted time. To prevent task overlap, our AI automation agency implemented a real-time system that checks if another doctor is already viewing a patient case.

How We Implemented:

• Developed a high-frequency DOM polling mechanism (running 60 times per second) to monitor case ownership changes with near-instant responsiveness.
• Used AI-inspired logic to evaluate page context and trigger alerts only when necessary.
• Displayed a dynamic, in-page notification—“Viewed by another doctor”—to help clinicians avoid overlapping actions and maintain workflow integrity.

This feature added a layer of smart coordination to our clinical workflow automation software, ensuring it supports a collaborative environment.

4. Pay Per Use Billing Model

To ensure transparency and align pricing with real value, we created a pay-per-use billing model that charges only when automation delivers measurable results.

How We Implemented:

• Developed an intuitive automation counter UI that displays the number of resolved cases over the past 10 days, helping users track their efficiency.
• Stored all usage data locally using Chrome.storage.local to maintain user privacy and avoid transmitting sensitive information.
• Introduced a fair, pay-per-use model: $0.45 per successfully automated case. If no automation is used, there’s no charge—no subscriptions or hidden fees.

With an automation counter UI, clinicians can track how many cases were successfully automated over the past 10 days, giving them clear visibility into their usage and costs. This transparent pricing system ensures that healthcare providers only pay for what they use, fostering trust and enhancing the user experience.

Chrome Extension for Healthcare Workflow Automation: Demo

These focused engineering decisions culminated in a high-impact, browser-native automation tool designed to integrate seamlessly into clinical routines. In this section, we’ll demonstrate how the Chrome extension simplifies everyday tasks and enhances efficiency in real-world telemedicine environments.

Navigating Implementation Challenges in Workflow Automation for Healthcare

Implementing workflow automation in a clinical environment comes with its own set of unique technical and operational hurdles, from working without direct platform access to ensuring stable multi-tab behavior in real-time scenarios.

Here’s how we tackled the most critical challenges in building a seamless and safe healthcare workflow automation experience:

1. Building Without Direct Platform Access

• The client was unable to provide platform credentials or direct access to their telemedicine system due to strict data privacy protocols in the U.S. healthcare industry.
• We relied entirely on shared screenshots, screen recordings, and user walkthroughs to map the UI structure and user flow. Using this, we rebuilt key screens locally in a mock environment to develop and safely test the automation logic without platform integration.

2. Managing Reliable Automation Across Dynamic Tabs

• Doctors worked across multiple open tabs on the platform, each requiring task execution based on individual context. Ensuring accurate tab targeting and execution was a complex challenge.
• We engineered a background logic system that detects relevant tabs, switches between them seamlessly, and performs pre-configured actions in the background. Meanwhile, the user continues working on their active tab, maintaining complete control.

3. Preventing Task Conflicts and Ensuring User Safety

• With multiple doctors potentially working on the same case, the risk of duplication or accidental override was significant.
• We developed a high-frequency DOM check that runs 60 times per second to detect if a case is already opened by another doctor. If a conflict is detected, a warning message appears in real-time, helping users avoid overlap and maintain clinical accuracy.

Custom Chrome extensions are transforming how healthcare platforms operate behind the scenes. If you’re building complex workflows for healthcare that demand speed, precision, and security, Hire Chrome Extension Developers and bring scalable automation to your product.

Architecture and Core Components of a Healthcare Automation Extension

After outlining our development approach, let’s take a closer look under the hood. Here’s how we structured the extension to support seamless automation within a clinical workflow environment:

Chrome Extension Structure

• Built on Manifest V3, leveraging modern Chrome extension architecture for performance and security.
• Background script (background.js) handles automation logic, tab management, and workflow orchestration.
• Content script (content.js) interacts directly with the telemedicine platform’s DOM to simulate user actions.
• Popup UI provides a lightweight interface for displaying the automation counter and giving users control over settings.

Web Page Interaction

• Simulated repetitive actions such as button clicks, text input, and form submissions using content.js.
• Handled dynamic content (e.g., AJAX-loaded elements) with MutationObservers to ensure automation remains stable and responsive across changing page states.

Workflow Orchestration

• Tab switching and task sequencing are managed through background.js, enabling smooth multi-tab automation.
• Chrome Messaging APIs are used for real-time communication between background scripts, content scripts, and the popup UI.

By leveraging the power of Chrome’s native technologies, we created a highly reliable, seamless automation solution that improves productivity and enhances healthcare providers’ ability to focus on patient care.

Frequently Asked Questions

Empowering Healthcare Efficiency with Workflow Automation

Integrating AI-powered workflow automation through a custom Chrome extension is a game-changer for healthcare providers. It streamlines repetitive tasks, enhances productivity, and allows clinicians to focus on what truly matters—patient care.

At The Brihaspati Infotech, we specialize in creating tailored workflow automation solutions that integrate seamlessly with healthcare platforms, ensuring smooth, efficient, and secure operations.

Ready to optimize your healthcare system with advanced automation? Contact us to explore customized solutions designed to transform your clinical operations and boost efficiency.