We design and build AI agents around how your business already works — from defining the right approach to running it in production.
Agent Impact
AI agents can reduce repetitive work, accelerate decisions, and help teams operate more efficiently when applied to the right business problem.
30%
Faster completion of selected business workflows
40%
Less repetitive work in suitable processes
24/7
Agent availability for defined tasks and workflows
Where Agents Fit
01 / CUSTOMER FACING
Answering Your
Customers
Agents that answer product and service questions, guide buyers and qualify enquiries — grounded in your own content, so replies stay accurate.
02 / KNOWLEDGE WORK
Finding What Your Team Needs
Agents that read contracts, policies and internal documents, then retrieve the right answer in seconds instead of the hours your team spends searching.
03 / DAILY OPERATIONS
Doing The Repetitive
Work
Agents connected to the tools you already run your CRM, ERP or helpdesk so records get updated and work moves forward without manual re-entry.
Reliability
Controls Passing04 / END-TO-END PROCESSES
Running A Whole Process
Multi-agent systems that carry a process from start to finish across several systems, with approvals and human checks built in where decisions matter.
Not sure which type of agent fits your requirement?
Tell us about the business process or problem you want to improve. We'll help assess the work and recommend the right agent approach before development begins.
Agent Foundations
A useful agent needs more than intelligence alone. It needs the right context to understand what matters, access to the right information at the right time, and clear boundaries that define what it can do, what it should avoid, and where human judgment is still required.
We bring all of these pieces together around your specific requirements, workflows, and priorities — so the agent can work naturally within your business.
We define the instructions, business context, goals, constraints, and information required to guide agent behaviour.
We design retrieval systems that give agents access to relevant documents, data, and business knowledge.
We connect agents with APIs, databases, applications, and approved business systems.
We design permissions, guardrails, escalation paths, and human checkpoints where required.
Start With One Requirement
Pick one workflow taking too much time. We'll help you assess it and decide what is worth automating.
DISCUSS YOUR REQUIREMENT
Our Agent Portfolio
For schools and education providers, this agentic tutoring platform answers student questions from specific course, school and document materials rather than general model knowledge.
Impact
2x
More accessible student support
Grounded Across School, Course And Documents
Multilingual Text And Voice Support
GPT-4.1 With Retrieval-Augmented Generation
Speech, Translation And Visual Understanding
For a residential moving company, we built an AI voice agent that handles inbound requests from first contact through inventory collection, validation, estimate calculation and booking confirmation.
Impact
2x
More accessible student support
Grounded Across School, Course And Documents
Multilingual Text And Voice Support
GPT-4.1 With Retrieval-Augmented Generation
Speech, Translation And Visual Understanding
For an AI consulting business, we designed and developed an agentic platform that guides organisations from business discovery through AI opportunity prioritisation and implementation planning.
Impact
2x
More accessible student support
Grounded Across School, Course And Documents
Multilingual Text And Voice Support
GPT-4.1 With Retrieval-Augmented Generation
Speech, Translation And Visual Understanding
For a residential moving company, we built a supervised pricing engine that learns from completed job history and produces a data-driven estimate alongside the existing rule ladder.
Impact
2x
More accessible student support
Grounded Across School, Course And Documents
Multilingual Text And Voice Support
GPT-4.1 With Retrieval-Augmented Generation
Speech, Translation And Visual Understanding
Why TBI
TBI brings deep engineering experience to practical AI implementation. We help businesses identify where AI fits, design the right approach, and build agents around the workflows, knowledge, systems, and controls they already have.
Our engineers design agents around how the work needs to move: set the goal → retrieve context → reason and decide → choose a tool and take action → involve human approval or follow an alternate path → evaluate the outcome. This helps us build AI agents designed for real business use not just demonstrations.
15+
Years building production software
5.0 ★★★★★
Client reviews on 
100+
Systems built across web, business, and digital products
Business-First Approach
Built Around What You Have
Engineering for Real-World Use
Start Small. Scale What Works.
Technology behind every agent
Azure
Anthropic
Gemini
LangChain
OpenAI
Google Cloud
Azure
Anthropic
Gemini
LangChain
OpenAI
Google Cloud
Meta
MongoDB
AWS
SAP
Pinecone
PostgreSQL
Meta
MongoDB
AWS
SAP
Pinecone
PostgreSQL
Azure
Anthropic
Gemini
LangChain
OpenAI
Google Cloud
Azure
Anthropic
Gemini
LangChain
OpenAI
Google Cloud
How We Build For Real-World Use
Agent Evals
We define expected outcomes and test whether the agents we build consistently perform as intended across relevant scenarios.
Tracing & Observability
We implement visibility into workflows, tool calls, retrieval, decisions, and agent execution where appropriate for the architecture.
Guardrails & Reliability
We design boundaries, permissions, fallback behaviour, and failure handling around agent actions.
Model Strategy
We help determine whether the solution should use Claude, OpenAI, another suitable model, or a combination based on the requirement.
Cost & Performance
We consider model usage, retrieval, tool calls, latency, workflow execution, and the operational cost of the agent.
Continuous Improvement
We refine prompts, retrieval, evaluations, workflows, and behaviour using testing and real-world insights.
Frequently Asked Questions
